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Leading Online Performance

Beyond its website platform, Egencia has developed a suite of technologies to offer end-to-end solutions to help its clients to optimize their process:

These technologies link the web site with operations and finance activities. Egencia's end to end solutions orchestrate full automation of corporate travel management, transaction processing and unique synchronisation with your own information systems.

Egencia has the ability to provide every client with an end to end solution tailored to its specific needs.


Technology - Booking

Expedia Corporate Travel Manager

Expedia Corporate Travel's open technology facilitates direct link to suppliers reservation systems that enrich the reservation process, information available to travellers and the direct relationship between clients and suppliers.

  • Multi GDS and access to local company fares
  • Egencia developed a unique technology that allows map based hotel booking. Through partnerships with the main business hotels chains, Egencia has already built a database of more than 10 000 hotels that one can book through interactive mapping.

Travel Expert (Mid-Office application)

  • Egencia has built a mid-office technology (Egencia Expert) to accelerate and improve the quality of booking process (both on-line and off-line):
  • A Travel Consultant Application that connects to all key travel applications and allows our consultants to log on and make reservations on behalf of the clients and check travel policy and key information.
  • A Mail application to route the right mail to the right consultant, customize mail flows and manage electronically mission order, trip confirmation and approval.
  • A Synchronization application to synchronize traveller profile and reservations updates between the website and the supplier reservation system.
  • A Delivery application to schedule and monitor ticketing and delivery.
  • File finishing and quality control application to check booking quality.

e-procurement integration tool

Expedia Corporate Travel has built significant experience in the definition and implementation of e-procurement travel applications, which allows real time information exchanges between the client and its ERP (purchase order issues, invoice management…) and the travel agency.

Egencia's open architecture, which proves very efficient in easing XML integration, information exchange with any information system, optimizes the management of information flows within businesses (booking, pre-trip approval, pre-invoice and invoice flows).

Technology - Ticketing

Dispatch application

Unique ID number and encryption (by trip and traveller) allow end-to-end tracking and tracing across the different steps of any online or offline booking. This unique technology enables Egencia to provide its clients with a unique service and tracking tool :
Service: quality of the delivery process
Tracking:

  • ability to track ticket by ticket, the name of the traveller, travel arranger, date of delivery...
  • ability to track all delivery costs client by client.


Quality Control tool

All bookings made on-line or off-line are systematically checked by Egencia quality Control Tool.
Fares, financial information and approval process are automatically checked in order to reinforce Egencia service quality and to optimize cost savings for our clients.

Technology - Financial process

ERP integration

This unique technology enables to attach to any booking a lot of various information to be used in your accounting or expense management system.

Egencia Travel Link and open architecture ease XML integration, information exchange or content syndication with any of your information system. Please ask about our experience in connecting our solutions to SAP, e-procurement platforms or expense management tools.

Reporting and Corporate Security
Expedia Corporate Travel Data Mart encompasses all relevant information for any trip, any traveller or any client. Your critical data (form of payment, travel destination, ...) are hence stored in a secured environment. The Data Mart is fed by Egencia Travel Manager, Travel Expert applications and suppliers Customer Relationship System and used to run electronic and manual billing and reporting applications. We are using the same Data Mart to run our business resulting in consistent data and a better service experience in reporting, transaction fees calculation, savings monitoring and reconciliation with your preferred suppliers figures.


Reduce costs and save time booking, tracking and managing your company's travel.
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