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Egencia combines Internet, mobile technology and customer service to meet the needs of any size business.

We deliver a private and personalised Internet travel site (Expedia Travel Manager) to each client. Expedia Travel Manager allows you to make reservations and manage your travel policy, whenever you want and wherever you want.

Expedia Travel Manager is offered together with a state of the art customer service, where experienced travel consultants and a dedicated team will deliver the high-end service you need.

Service - High skilled travel agents

High end service level is delivered to every client by our travel consultants

Experience

  • Travel consultants with average 5 year corporate travel experience
  • Skilful, friendly, pro-active and creative consultants

Personalisation

  • Dedicated teams, with direct phone and routed e-mails
  • Dedicated account manager and trainer
  • Website configuration, including access to your own negotiated fares
  • Customised booking, approval, delivery and payment processes
  • Immediate profile updates

Availability

  • 93% of calls answered, within 12 seconds on average
  • E-mails answered within 2 hours
  • Billing enquiries answered within 2 days
  • Restitutions handled within 5 days
A team of professionals - Driving change management

High adoption rates are driven by a team of professionals that will monitor your performance and ease your use of your Egencia Manager:

Your sales representative will work with you to constantly increase your satisfaction and an Account Manager will help you to fine tune your travel policy and improve your fares and relationships with travel suppliers.

An implementation and training team will get you started very easily: they will configure your personalised website, load your traveller profiles and negotiated rates, train the travellers and arrangers and integrate Egencia's solution into your systems and processes.

Time savings

82% of Egencia clients report that they save time when booking on line (Survey with 500 Expedia Corporate Travel's customers) . Egencia also brings you strong IT resources to automate your transaction processing end to end, leading to significant cost savings in transaction processing.

Travellers expectations - Information and Service

Traveller services

  • Map, weather, currency information
  • Itinerary on PDA, mobile or beepers
  • Leisure travel / short break
  • Visa and health information

VIP service

  • Dedicated travel experts team
  • Pre-trip reconfirmation
  • Preferred seat check-in
  • Upgrades from loyalty accounts / status
  • Limousine reservations

Value-added services

  • Private hotel database management
  • Travellers location tracking
  • Electronic billing
  • Events / incentives organisation

Nomad services (under preparation)

  • Travel alerts while in transit, such as check-in info, flight cancellations, airport delays, weather emergencies...
  • Company information or events impacting travel plans
  • Itinerary details, such as booking numbers, hotel contact details
  • Information on preferred places, city guides and maps to your fingertips through mobile phone, PDA or beepers.
Reduce costs and save time booking, tracking and managing your company's travel.
xtensive options, easy-to-use tools, policy management, expanded reporting and more...
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